Warranty registration

Register for Nerolac Warranty using following steps

Step

1

Register

Click On Register

Step

2

Register

Enter Mobile Number and OTP

Step

3

Register

Fill in the required details and upload invoice

Step

4

Register

Answer 5 mandatory questions, accept T&Cs and submit

Nerolac Product with Warranty

CLAIM PROCESS

Any claim made in terms of this warranty should be made within 30 days of the consumer discovering any defect, damage or failure which gives rise to a claim

Login to your account with your registered Mobile Number

Click on create claim to initate the claim process

Describe your problem & attach pictures of problem area

Submit the same and you will hear from us within 30 days

FAQ's

What all are covered under warranty?

Warranty covers the replacement cost for paint and labor for re-application of coating, as required to set right the paint failure in the affected portion only on successful approval of warranty claim. The claim value will be decided in accordance with the time elapsed between date & year of purchase and approval of warranty claim as per the table mentioned in the detailed warranty terms & conditions document.

When do I need to register for warranty?

Warranty registration needs to be done within fifteen (15) days of the purchase date of Nerolac Excel product (s) covered under the warranty

What happens if I fail to apply for warranty within 15 days of purchase?

The warranty registration registration won’t be accepted

Does warranty registration guarantee warranty certificate?

Registration is a first step towards getting warranty certificate, the issuance of warranty certificate is subject to the approval of warranty

When can I get the warranty certificate issued post submission of warranty registration

Warranty certificate will get mailed to respective consumer email id within 30 days of completing registration on successful validation of all warranty details

Will I get warranty certificate on all Nerolac Excel range of products?

Warranty applicable on Nerolac Topguard and Nerolac Excel Total products only

Is warranty applicable irrespective of any purchase quantity?

Warranty is applicable on minimum purchase quantity as mentioned in detailed terms and conditions of respective Nerolac Excel product as follows:

  • Nerolac Excel Topguard
    • For Retail purposes the said system Purchased and usage on a particular site is equal to or greater than 80 liters (Minimum purchase of Topguard Topcoat – 80 L & Topguard Basecoat 80 L ) and
    • For Project purposes purposed the said system Purchased and usage on a particular site is equal to or greater than 200 liters (Minimum purchase of Topguard Topcoat – 200L & Topguard Basecoat 200L)
  • Nerolac Excel Total
    • For Retail purposes the said system Purchased and usage on a particular site is equal to or greater than 60 liters (Minimum purchase of Excel Total – 60 L & Nerolac Excel Exterior Primer -60 L ) and
    • For Project purposes the said system Purchased and usage on a particular site is equal to or greater than 200 liters (Minimum purchase of Excel Total – 200 L & Nerolac Excel Exterior Primer -200 L )

Is warranty applicable on all shades offered by Nerolac?

Warranty is applicable on the most of the shades provided by Nerolac, kindly enter your shade name of your choice to check the warranty cover

Nerolac Excel Total
Nerolac Excel Topguard

Will I be eligible for warranty if I get the any competition shade tinted for Nerolac product?

In case you like any specific competition shade which you would want to buy from Nerolac by tinting it, the purchase will not become eligible for warranty unless the same share exists in standard warranty list for respective produce as defined by Nerolac (refer to question 7 for warranty shade list)

If I buy the Nerolac paint covered under warranty and any competition primer, will I still be considered for warranty?

No, to become eligible for warranty, consumer would need to purchase the suggested primer for respective product as per the instructions suggested in warranty T&Cs. Click here for detailed warranty T&C