Nerolac Excel Weather Defence Formula offers 6 year performance (color retention & film integrity) warranty, when Nerolac Excel Weather Defence Formula & Nerolac Alkali Prime applied together as a topcoat & basecoat respectively as per the instructions mentioned in the application process mentioned in the PDS on nerolac.com or in subsequent pages of this document.
The warranty shall apply where:
The total volume of the said system purchased:
Nerolac Excel Weather Defence Formula and Nerolac Alkali Prime applied together as per the application process mentioned in PDS
Nerolac Excel Weather Defence Formula shade purchased/used by consumer is covered under the list of warranty shades issued by KNPL
Under normal use and service, the roof or vertical walls of building which is not coated by Excel Weather Defence Formula System should be free of water leakage or seepage
The company will only provide replacement cost for paint and labor for re-application of coating, as required to set right the paint failure in the affected portion only in accordance with liability as indicated in the ‘Liability’ section. Throughout this warranty the words "Paint Failure" shall mean any of the following occurring, subject to the other conditions laid under this warranty: -
The warranty shall only be applicable where:
All plastered surfaces should be matured, clean, dry and free from all loose or poorly adhering material, dirt, grease, wax etc.
Clean the surface with stiff wire brushing followed by high pressure water jet cleaning if required
All structural cracks must be opened in V shape and cracks up to 3 mm to be filled with Nerolac Waterproof X Crack Filler. Cracks more than 3 mm to be filled with polymer modified mortar.
Apply a liberal coat of Nerolac fungicidal wall wash solution on fungus affected areas and allow it to react for 6-8 hours.
Priming should be done with Nerolac Alkali Prime depending on the painting job (Re-painting or Fresh Painting). Allow the basecoat to dry for 4-6 hours.
Do not apply during rains and extreme temperatures.
Nerolac Excel Weather Defence Formula System has been used for vertical exterior masonry wall surfaces only.
Water sprouts are as per standard civil practices
No vertical surface/area is left uncoated due to lack of accessibility (eg. duct area).
The company’s liability will reduce over the warranty period according to following scale based on when the Excel Weather Defence Formula system failure happens
|Within the first 12 months after Commencement Date||100% of replacement cost.|
|From month 13 to month 24 after commencement date||80% of replacement cost.|
|From month 25 to month 36 after commencement date||60% of replacement cost.|
|From month 37 to month 48 after commencement date||40% of replacement cost.|
|From month 49 to month 60 after commencement date||20% of replacement cost.|
|From month 61 to month 72 after commencement date||10% of replacement cost.|
The company will be liable for the replacement cost of only paint and labor required to set right the area of paint failure only, at the time of the lodgment of claim.
The labor rate will be determined by the company and it will be a reflection of the current prevailing market labor rates and the same will not be disputed by the customer, at any point of time. The labor rate may be determined based on a per sq.mtr. rate or on a daily wages rate. The customer will be liable for the balance costs, which are not company's obligations, as indicated above.
The company will not be liable for any indirect or consequential loss or damages to the customer. The customer's exclusive and sole remedy under this warranty shall be as mentioned here in this clause.
The warranty will be void in the following events:
Intermittent dripping of water due to proximity of vegetation or air-conditioning units or any other sources of water leakage like plant pots.
Water penetration due to capillary rise from the ground level, including water leakage, seeping and continuous dampness of the surface.
Growth of algae or fungus on surfaces other than masonry walls.
Inadequate housekeeping of terrace or roof resulting into water logging.
Defects in the design of the building or roofing system, including inadequate drainage system, settlement or movement.
Water seepage through ducts or other areas where Nerolac Excel Weather Defence Formula System is not applied due to inaccessibility of that area.
Exposure of Nerolac Excel Weather Defence Formula System to damaging substances such as chemicals, solvents or oils.
Building or structural expansion or additions or reductions, shifting, distortion, failure or cracking of building components.
Puncturing of cured membrane due to sharp objects, movements of heavy articles, fixing of antenna or other structures on the terrace.
Removal, excavation or replacement of concrete or other materials about the testing, repair, removal or replacement of the product.
Leaks or damages resulting from any additional installations on or through the product or flashing after the initial installation that is not consistent with Nerolac Excel Rainguard Waterproof Primer Project application.
Any extension of building/civil or structural modification post painting will make the warranty void.
Warranty will be void in case of mechanical damage/puncturing of the paint film (whether on horizontal or vertical) including but not limited to sharp objects, plantation near the building etc.
Water seepage from or through the drain pipes carrying water from the upper parts of the building to the ground. These could include leakage/seepage through external or internal drain pipes on the structure
The warranty will not be valid in case of failure of the underlying plaster or putty coat or texture paint which in turn causes a failure of the Nerolac Excel Weather Defence Formula System film.
The warranty would be void in case of water leakages arising out of uncoated surfaces/structures that are directly connected to the structure painted with Nerolac Excel Weather Defence Formula System.
The warranty will cover only the manufacturing defects of Nerolac Excel Rainguard Waterproof Primer Project and/or Nerolac Excel Weather Defence Formula and will not cover any defects arising out of factors out of control of the company, including but not limited to:
Paint failures due to structural defects, moss and other vegetative growth, excessive bird droppings/spitting, damage of paint due to ants and insects, water leakage and seepage within the building structure and continuous dampness of the surface, staining due to plant pots.
Natural calamities such as earthquakes, cyclones.
Failure or defects in the structure or previous coating.
Acts of God.
Abuse or negligence by the Customer.
Causes other than defects in the Nerolac Alkali Prime and/or Nerolac Excel Weather Defence Formula
Improper surface preparation.
Surfaces with contaminants and not dry.
Normal wear and tear.
Any act or omission on the part of the contractor/painter causing the Nerolac Total System or the application of Nerolac Total System to be defective by any means.
Any claim made in terms of this warranty shall be made within 30 days of the consumer discovering any defect, damage or failure which gives rise to a claim
The customer must log onto his/her account on the Portal/App and intimate the company of the claim providing full details thereof, and shall set out the basis on which it believes that the company is liable in terms of the warranty
The company reserves the right to carry out inspections of the paint Nerolac Excel Weather Defence Formula System’s application process, in which the Nerolac Excel Weather Defence Formula System is alleged to have failed and to perform any tests in respect thereof, and may do so either itself or by means of any person nominated by it. Prior to such inspection or testing, the consumer shall not be entitled to perform anyrepairs to or remove or tamper with any part of the Nerolac Excel Weather Defence Formula System
The consumer must provide the certificate issued at the time of registration as proof of sanction of warranty and provide the details as such required.
The company shall use its best endeavors to ensure that the paint required for repairs is available as soon as possible at the place where the repairs are to be carried out, but does not assume liability for delay in this respect
The company, in its sole discretion shall be entitled to:
Control/monitor re-painting which is to be carried out in accordance with all its specifications and instructions; and appoint a contractor and/or approve the contractor appointed by the customer