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Terms and


  • KNPL's role is limited to that of a structured process driven mediator assisting customers to connect with service providers/professional contractors for its outstanding home painting experience with genuine Nerolac products and allied tools.
  • The Contractor through its independent assessment engages with the site work referred by the Company. The Company specifically states that provision of painting services is subject to contract between the customers and the Contractors. The Company supplies paint through its authorized dealers and provides training only. The company only acts as a bridge between the customer and the Contractor, and it is entirely left upon the customer and the Contractor to work out the modalities of executing the work.
  • The Company does not act as a last stop service provider. The Company has limited control over the painting services delivered by the Contractor and the Company makes only a sincere attempt to assist and guide the customers in order to avail best service and hence does not take responsibility of suitability, reliability, timeliness, or accuracy of the painting services provided by the Contractor. Therefore, in no event the Company shall be liable or responsible in any way for any direct, indirect, incidental, consequential or punitive action arising out of your availing the services offered on this platform.
  • Once a Customer provides his/her contact details on our website or call center, the Company's representative may coordinate through phone, SMS, notifications, emails or other communications to schedule a time for the Contractor to attend to the Customer's request. By providing your contact details, you hereby agree and accept that any solicitation from the Company's end in this respect shall not be considered as "unsolicited commercial communication" as defined in the Telecom Commercial Communication Customer Preference Regulations, 2010 and/or any amendments thereto.
  • The company does not receive any commission from the transaction between the service provider and the customer. Any job/ work conducted by the service provider are in alignment as an independent contractor and no other agency is between them and the customer.
  • The company is not liable or responsible for any delay in the job because of the customer delay in handing the site or any intermediate disruptions /externalities during the period of the entire site work. Also, any delay due to any third party appointed by the customer during the work period.
  • Customer is responsible for getting any society or related level permissions. Any delay due to any permissions required by society, RWA, municipal authorities etc. is not included in the entire work period and Nerolac/Service provider will not take responsibility of the same.
  • Delay or any stoppage of work due to fire, pandemic, natural calamity, manmade calamity (riots etc.), Nerolac will not be responsible for any and will bear no charges for it.
  • Expenses such as any extra material, water, electricity charges or any such additional charges which are not part of the quotation will be borne by the customer. In case of any additional work to be done by the customer apart from the quotation, it will be decided between the customer and the contractor and Nerolac has no responsibility in any dispute that may arise.
  • Kansai Nerolac Paints Limited endeavors to ensure that the data and other material in this section are correct and complete, but does not accept liability for any error made or omission from this section. Kansai Nerolac Paints Limited shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of the data or material on this section or unauthorized access to this section or otherwise howsoever arising (except to the extent required by law).
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