Nerolac Paints is pledged to provide complete contentment to its customers with respect to Quality, Reliability and Delivery to achieve Quality Leadership for all products offered. We shall attain this objective by:
- Implementing a Quality Management System in line with International Standards.
- Regulating a culture of "Right work, First time."
- Enhancing our technology with time to cater the customers’ expectations.
- Strategic and structured Training and Development Programmes for all workers.
- Making an environment which peps up team effort and where each individual's contribution is recognised.
- To provide products and services that meet stated standards on time.
- To always improve our processes to understand changing customer needs and preferences and use the same as input for periodically reviewing and revising performance standards of our products and services.
- To accept zero flaws as a quality parameter, and shall design and operate our quality system accordingly.
- To organise our work practices to do a job right the first time and always.
- To cater to continual improvement in quality in all business processes and shall track such improvement through measurable factors.